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Cheryl Darr, Chief Financial Officer

The Magic House, St. Louis Children’s Museum

“Doubleknot has the system that works best for our needs. We’re very pleased with Doubleknot.”

The Magic House, St. Louis Children’s Museum  serves over 600,000 visitors annually. Over 60,000 children visit the Museum each year for curriculum-enriching field trips and an additional 25,000 children participate in the Museum’s outreach programs that take place in area classrooms, libraries and hospitals.

The Museum sought a solution to manage registrations and reservations for a full slate of special events, members-only events, camps, scout programs, sleepovers, outreach programs and birthday party reservations. Requirements included secure ecommerce transactions, powerful administrative tools and detailed financial reports. Most of all, the system needed to be easy for staff to manage and for visitors to use.

Exceptional Customer Service and Support

Increased Visitor and Staff Satisfaction

Or, sign up now for a free, no-obligation demo of Doubleknot’s solutions.

Since implementing Doubleknot, The Magic House reports:

Improved Efficiency and Service for Group Visits and Birthday Parties

“The Doubleknot team was patient, understanding and supportive in making sure that we could meet our needs.”

Carrie Hutchcraft

Director of Marketing & Development

The Magic House, St. Louis Children’s Museum

The Challenge

The Museum sought a solution to manage registrations and reservations for a full slate of special events, members-only events, camps, scout programs, sleepovers, outreach programs and birthday party reservations. 


The Museum needed a secure, reliable solution that could support their diverse program requirements while remaining easy for visitors to use.


“We needed the ecommerce transactions to be safe and secure,” says Carrie Hutchcraft, Director of Marketing and Development. “And, we wanted the administrative back-end to allow us to organize programs in way that’s easy for us to manage and for visitors to use.” Additional requirements were fine-grained control over staff permissions and access levels, and detailed financial reports about reservation and registration transactions.


Or, sign up now for a free, no-obligation demo of Doubleknot’s solutions.

“Doubleknot reports provide us with the information we need.”

Cheryl Darr

Chief Financial Officer

The Magic House, St. Louis Children’s Museum

Chief Financial Officer Cheryl Darr led the Museum’s search for a new solution. After developing a detailed list of requirements, the team researched several companies, and identified Doubleknot as a contender. As a result of their research and evaluation, the Museum selected Doubleknot. Says Darr, “Doubleknot has the system that works best for our needs.”


Beginning in April 2017, the Museum worked with Doubleknot’s professional services team on overall administrator training and event configuration for programs including camps, classes, members-only events and sleepovers. 


As part of Doubleknot’s turnkey services for reservations, professional services staff helped the Museum define their booking and pricing requirements, then built the availability calendars and reservations process for group visits and birthday parties. “The Doubleknot team was patient, understanding and supportive in making sure that we could meet our needs,” says Hutchcraft.


The Doubleknot Solution

Or, sign up now for a free, no-obligation demo of Doubleknot’s solutions.

“So many things are already easier,
and our customers have no complaints
.”

Carrie Hutchcraft

Director of Marketing & Development

The Magic House, St. Louis Children’s Museum

With Doubleknot’s always-up-to-date availability calendar, teachers and leaders can identify a program, date and time that meets their needs and book their reservation immediately.

For School Field Trips and Group Visits

With more than 40 different summer camp sessions and scores of scheduled events and classes throughout the year, The Magic House needed their registration to be as flexible as their reservations. 

“Our staff enjoys using Sales Station in the party rooms,” says Hutchcraft. “It’s easy to update the number of kids and then collect payment without requiring a parent to leave the party.”

For Special Events and Camp Registration

The Magic House, St. Louis Children’s Museum Results

Using the real-time availability calendar, families can research, book and pay the deposit for a party at their convenience with confidence that the time slot and options they selected are available.

For Birthday Party Reservations and Payments

When groups arrive, a staff member uses the Sales Station app on an iPad to check them in and collect payment, allowing them to enter the Museum quickly.

With Doubleknot, the Museum assigns different prices to different registrant types, controls event capacity and relies on custom forms to collect information and waivers. 

Or, sign up now for a free, no-obligation demo of Doubleknot’s solutions.

“There are great time-saving tools In Doubleknot.”

Carrie Hutchcraft

Director of Marketing & Development

The Magic House, St. Louis Children’s Museum

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to find out what Doubleknot can do for you!

How do Doubleknot’s solutions help museums and science centers?

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For nearly two decades, Doubleknot has helped museums, zoos, science centers, nature centers and similar organizations maximize revenue and minimize administration time.

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